FAQ's
Frequently Asked Questions
What types of products do you offer?
At Home Appeal, we offer thoughtfully handcrafted bouquets made from dried and preserved flowers which are designed to bring lasting beauty into your space. Each arrangement is carefully curated to highlight natural textures and tones, and is available on its own or paired with a perfectly matched vase for an effortless, ready-to-display piece. Whether you're decorating your home, gifting a friend, or marking a special occasion, our bouquets are made to stay beautiful with zero fuss.
How are your dried flower arrangements made?
Each bouquet is carefully arranged by hand and made to order, so every piece is truly one of a kind. We personally select and style every stem with attention to detail, making sure your bouquet feels special, intentional, and beautifully balanced.
What are the benefits of using dried flowers in home decor?
Dried flowers offer several advantages, including longevity and low maintenance. Unlike fresh flowers, dried arrangements can last for months or even years, making them a sustainable choice for home decor. Additionally, they do not require water or sunlight, allowing for versatile placement in any environment.
Can I customise my flower arrangement?
We’re happy to offer custom bouquets tailored to your style, space, or special occasion. If you have something specific in mind, whether it’s certain colours, flowers, or a particular vibe, just reach out to our customer service team. We’d love to work with you to create something uniquely yours!
How should I care for my dried flower arrangements?
To maintain the beauty of your dried flower arrangements, it is recommended to keep them in a dry environment away from direct sunlight. Dust them gently with a soft brush or cloth as needed to preserve their appearance. We have a whole page on how to care for your flowers - find our page in the footer!
What is your return policy?
If you’d like to return your order, you have 14 days from the date you revoke your purchase to get in touch with us and begin the return process. Items must be returned in their original condition (unopened, unused, and as received) to be eligible for a refund. Please see our return page for more detail.
How long does shipping take?
We aim to process all orders within 1–2 working days, and depending on the delivery service you choose, your order should arrive within 2–4 working days after purchase. For more details on shipping options and timeframes, check out our Delivery Information page.
Do you offer international shipping?
At the moment, we’re only shipping within the United Kingdom but we’re working on expanding and hope to offer international delivery soon. Stay tuned, and thank you for your patience!
How can I contact customer service?
You can reach our customer service team through the contact form available on our website. We strive to respond to all inquiries within 24 to 48 hours.
If your question has not been answered above, feel free to reach out to us via our contact page and we will be happy to help with any questions!