Privacy Policy

Effective Date: 08.07.2025

At Home Appeal (“we”, “us”, or “our”), accessible from www.homeappeal.co.uk, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or subscribe to our emails.

1. Information We Collect

When you visit our website, we may collect the following information:

  • Personal Information: such as your name, billing and shipping address, payment information (via Shopify’s secure checkout), email address, and phone number — only when you place an order or voluntarily provide it (e.g., via email sign-up).

  • Device Information: including IP address, browser type, device type, and browsing behaviour through cookies and analytics tools like Google Analytics.

We do not store any payment details — these are processed securely by our payment providers via Shopify.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your purchase or customer service needs

  • Send marketing communications (only if you’ve subscribed)

  • Improve our website and customer experience via analytics and performance tracking

You can unsubscribe from marketing emails at any time using the link provided in our emails.

3. Sharing Your Information

We only share your personal information with trusted third parties necessary to operate our business:

  • Shopify: to power our online store and handle secure checkout

  • Payment processors: to complete your purchase transactions

  • Google Analytics: to help us understand how our customers use the site (you can opt out via Google’s opt-out tool)

We do not sell or rent your data to third parties.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience and collect analytics data. These may include:

  • Essential cookies: for basic site functionality

  • Performance cookies: such as those used by Google Analytics

  • Marketing cookies: only if enabled through future ad tools (not currently in use)

You can adjust your cookie preferences through your browser settings.

5. Your Rights

Under the UK GDPR and related data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing of your data

  • Withdraw consent to marketing communications at any time

To exercise your rights, please contact us at: thehomeappeal@gmail.com

6. Data Retention

We retain order information for our records unless and until you ask us to delete it. Email subscribers can unsubscribe at any time.

7. Third-Party Services

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be posted on our website with the effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Home Appeal
📧 thehomeappeal@gmail.com
🌐 www.homeappeal.co.uk